Returns: Our return policy extends for 30 days from the date of your purchase. If 30 days have passed since your purchase, we regret that we cannot offer you a refund or exchange.

To be eligible for a return, the item you wish to return must be unused and in the same condition as when you received it. It should also be in its original packaging.

Certain types of products are exempt from being returned. These include perishable goods such as food, flowers, newspapers, or magazines. Additionally, we do not accept returns for intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

The following items are also non-returnable:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):

  • Books with obvious signs of use
  • CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
  • Any item not in its original condition is damaged, or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Refunds (if applicable): Once we receive and inspect your returned item, we will send you an email to notify you of the receipt and the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or Missing Refunds (if applicable): If you haven’t received a refund yet, please first check your bank account. Then, contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank, as there is often some processing time before a refund is posted. If you’ve completed these steps and still haven’t received your refund, please contact us at contact@wigswags.com.

Sale Items (if applicable): Only regular-priced items are eligible for refunds; unfortunately, sale items cannot be refunded.

Exchanges (if applicable): We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, please send us an email at contact@wigswags.com and mail your item to the following address:

23 Bayville Park Blvd, Bayville,NY 11709,United States

Gifts: If the item was marked as a gift when purchased and was shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was not marked as a gift when purchased or if the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the gift giver, and they will be notified of the return.

Shipping: To return your product, please mail it to the following address: 23 Bayville Park Blvd, Bayville,NY 11709,United States

You are responsible for covering the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. The time it takes for your exchanged product to reach you may vary depending on your location. If you are shipping an item valued at over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee the receipt of your returned item.

Contact us at {email} for questions related to refunds and returns.